RETURN POLICY

Bel + Co offers a 14-day return policy, which means you have 14 days after receiving your item to request a return, requests sent after this time will not be honoured. If your request is approved, you will be given instructions on how to proceed and a store credit will be issued.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at sales@belandcoathome.com.au. If your return is accepted you will be responsible for shipping costs.

Damages and Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within three (3) business days of receiving the merchandise.

Please contact us at sales@belandcoathome.com.au for details of how to return your item for a replacement or refund. Please note that we are unable to refund items which have small variations in colour and pattern. We are unable to accept returns on items after 3 business days.

A replacement will be sent, if available, upon receipt. Items damaged due to buyers’ negligence will not be accepted. All goods must be in original condition and unused in order for exchange or refund to take place.

Exceptions / Non-returnable Items

The below items cannot be returned; body jewellery eg. earrings perishable goods (such as food, flowers, or plants) custom products (such as special orders or personalized items) personal care goods (such as beauty products) Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item sales@belandcoathome.com.au.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not refund for change mind.