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RETURNS

Bel + Co At home makes every effort to ensure that products for sale have clear descriptions and imagery however we understand that not all item(s) purchased online can be what is envisioned.

We offer refunds within 7 days of purchase provided all items are in original packaging and of saleable condition.   

 

Refund terms

  • You have 7 days from receiving your purchase to contact us and return your item(s).
  • Email us at info@belandcoathome.com.au with your order number and details.
  • A copy of your proof of purchase must be enclosed.
  • The postage fee for returning the item(s) is at the buyer's expense.
  • Initial postage fees and charges will not be refunded.
  • Your refund will be processed once we have received the item(s) and they have been checked and approved by our team.
  • You will receive an email once the refund has been processed. 

 

Faulty items

Please email us at info@belandcoathome.com.au and someone will be in contact with you.  

 

Exceptions / Non-returnable Items


The below items cannot be returned unless faulty;

  • body jewellery eg. earrings
  • Perishable goods
  • special orders
  • beauty products
  • sale items
  • gift cards

Please get in touch if you have questions or concerns about your specific item sales@belandcoathome.com.au.

 

Damaged Items

If you receive an item that is damaged, email info@belandcoathome.com.au within three (3) business days of receiving your order.

Please include the order number and a photo that displays the following;

  • the packaging
  • the parcel label (clearly showing the reference number)
  • the damaged item. 

Below is an example of the type of photo required:

Bel + Co - Returns Photo Example

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